Terms & Conditions

Terms at Velo Air Pro

By accessing our website or placing an order with Velo Air Pro, you agree to these Terms of Service.

These terms cover use of our website, ordering, payments, delivery, returns and other important information about purchasing from us.

About Velo Air Pro

This website is operated by Velo Air Pro.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Velo Air Pro.

We operate www.veloairpro.com, through which we offer products and related services to customers.

Business/Trading Name: [Insert legal business/trading name]

Business Address: [Insert business correspondence address]

Email: [Insert customer service email]

Using Our Website

You may use our website for lawful personal purposes and to browse or purchase our products.

You must not use our website:

• For unlawful or fraudulent purposes
• To interfere with the security or operation of the website
• To transmit malicious software or harmful code
• To attempt unauthorised access to our systems
• To infringe the rights of Velo Air Pro or another person
• To provide deliberately false or misleading information

We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business or systems.

Product Information

We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on your device, display settings, lighting and product-production variations.

Product packaging may also change from time to time without affecting the essential characteristics of the product.

If we discover a significant error in product information after you place an order, we'll contact you where appropriate.

Prices

All prices displayed on our website are shown in Pounds Sterling (GBP) unless otherwise stated.

Applicable taxes will be included or displayed as required.

Delivery charges, where applicable, will be clearly displayed during checkout before you complete your purchase.

We may change our prices from time to time. Any price change will not affect an order that has already been accepted by us, except where an obvious pricing error has occurred and applicable law allows us to correct it.

Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation by email.

Receipt of an automated order confirmation does not necessarily mean that we have accepted your order.

A contract between you and Velo Air Pro is formed when we accept your order, normally when the order is confirmed for fulfilment or dispatched.

Order Acceptance & Cancellation

We reserve the right to decline or cancel an order where reasonably necessary.

Examples may include:

• A product being unavailable
• An obvious pricing or product-description error
• Payment being declined or unsuccessful
• Suspected fraudulent activity
• Delivery being unavailable to the address supplied
• An order breaching purchase restrictions or these terms

If we've taken payment for an order that we subsequently cannot accept, we'll arrange an appropriate refund.

Payment

We accept the payment methods displayed during checkout.

Payment must be successfully authorised before an order can be processed.

Payments are handled using third-party payment providers and our ecommerce platform. Your use of a particular payment method may also be subject to that provider's applicable terms.

You are responsible for ensuring that the payment information you provide is accurate and that you're authorised to use the chosen payment method.

Delivery

We currently deliver to eligible addresses as described on our Delivery & Shipping page.

Estimated delivery times are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address when placing your order.

For full information about processing times, delivery options, tracking and delayed parcels, please see our:

Delivery & Shipping →

Returns & Refunds

We want you to shop with confidence.

Eligible returns may be requested in accordance with our Returns & Refunds Policy and your rights under applicable UK consumer law.

Our returns page explains:

• How to request a return
• Return eligibility
• Faulty or damaged products
• Return shipping
• Refund processing
• Exchanges and replacements

View Returns & Refunds →

Nothing in our returns policy or these Terms of Service limits your statutory consumer rights.

Your Right to Cancel

If you are a UK consumer purchasing online, you may have a legal right to cancel certain purchases within the period provided by applicable consumer law.

Where the statutory cancellation right applies, the cancellation period will generally run for 14 days after you receive the goods, subject to applicable exclusions.

Our voluntary 30-day returns policy may provide additional time to return eligible products, but it does not replace or reduce your statutory rights.

To cancel or request a return, please contact us using the details provided on our website.

Faulty Products

Products supplied by us must meet the standards required by applicable UK consumer law.

If a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, you may have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.

Please contact our support team if you experience a problem with your product.

Nothing in these terms excludes or restricts rights that cannot legally be excluded.

Promotions & Discount Codes

From time to time, we may offer promotional discounts or discount codes.

Unless otherwise stated:

• Promotions are subject to availability
• Discount codes cannot be exchanged for cash
• Only one promotional code may be used per order
• Promotions may have specific eligibility requirements or expiry dates
• Promotional codes must be entered correctly during checkout

We may withdraw or amend a promotion where reasonably necessary, provided this does not improperly affect orders already accepted.

Intellectual Property

The content of this website, including our branding, logos, graphics, photographs, product imagery, text, design and other materials, is owned by or licensed to Velo Air Pro unless otherwise stated.

You may access the website for your personal, non-commercial use.

You must not reproduce, distribute, modify, commercially exploit or otherwise use our protected content without permission except where permitted by law.

Reviews & User Content

If you submit a product review, photograph, comment or other content to us, you confirm that you have the right to submit that content.

Content must not be unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.

Where you submit content for publication, you grant us permission to use and display that content in connection with operating and promoting Velo Air Pro, subject to applicable law and our Privacy Policy.

We reserve the right to moderate or remove content where reasonably appropriate.

Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times.

We may occasionally suspend or restrict access for maintenance, security, upgrades or circumstances outside our reasonable control.

We will try to minimise disruption where reasonably possible.

Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties.

Third-party websites and services operate under their own terms and policies.

We are not responsible for third-party content or services except to the extent that applicable law provides otherwise.

Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, place an order or interact with us.

View Privacy Policy →

Our Responsibility to You

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

If you are purchasing as a consumer, our products are supplied for private and domestic use. We are not responsible for business losses arising from consumer use of our products to the extent permitted by law.

Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include severe weather, transport disruption, postal or courier disruption, network failures, government action or other circumstances that we could not reasonably prevent.

Where such an event affects an order, we'll take reasonable steps to minimise the impact and keep you informed where appropriate.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.

The version that applies to your purchase will generally be the version in effect when your order was placed.

The latest version will always be available on this page.

Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Governing Law

These Terms of Service are governed by the applicable laws of England and Wales, subject to any mandatory rights you may have as a consumer in another part of the United Kingdom.

Nothing in these terms prevents you from relying on consumer protections or bringing proceedings in courts available to you under applicable law.

Have a question about our terms?

If you have questions about these Terms of Service, an order or your rights as a customer, our support team is here to help.

Contact Support →

Velo Air Pro

Email: sales@veloairpro.com

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