We're committed to protecting your information and being transparent about how we use it.
We collect and use your information only to provide you with the best possible shopping experience, fulfil orders, and improve our services.
Depending on how you interact with Velo Air Pro, we may collect information including:
Contact information
Order and transaction information
Account information
If you create an account, we may process information associated with that account and your preferences.
Website and device information
Communications
We may collect information you provide when contacting us regarding an order, return, product enquiry or customer support request.
Marketing preferences
Where applicable, we may record whether you have chosen to receive marketing communications from us and your communication preferences.
We may use your personal information to:
We will only use personal information where we have an appropriate lawful basis for doing so.
Depending on the circumstances, this may include processing necessary to fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have provided consent.
Most personal information is provided directly by you, for example when you:
We may also automatically receive certain technical information when you browse our website through cookies and similar technologies.
In some circumstances, information may also be received from service providers involved in operating our store, processing payments, fulfilling orders, delivering parcels, preventing fraud or providing analytics and advertising services.
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to offer our products and services online and may process personal information when you interact with our store.
Information processed through Shopify is handled in accordance with its applicable privacy and data protection practices.
When you make a purchase, payment information is processed through the payment providers available at checkout.
We do not need to directly store your complete payment-card details in order to process your purchase.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
We may share personal information with trusted service providers where necessary to operate Velo Air Pro and provide our services.
These may include:
We only share information where there is an appropriate reason for doing so.
We do not sell your personal information in the ordinary meaning of selling customer details for money.
If you choose to receive marketing communications from Velo Air Pro, we may send you information about products, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your orders or account.
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where applicable, support analytics and advertising.
Some cookies are necessary for the website to function.
Where required, non-essential cookies will only be used after you have made the appropriate choice through our cookie consent controls.
You can manage available cookie preferences through our website's cookie settings.
We may use analytics and advertising services to understand how visitors interact with Velo Air Pro, measure the performance of our website and marketing campaigns, and improve the shopping experience.
Depending on your cookie choices and applicable law, these services may use cookies or similar technologies to collect information about your interactions with our website.
You can manage applicable preferences through our cookie consent controls.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying legal, accounting, tax, fraud-prevention and reporting requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take appropriate steps to delete or anonymise it.
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection requirements and that suitable safeguards are used where required.
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Depending on the circumstances and applicable law, you may have the right to:
Some rights are subject to legal conditions and exceptions.
To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing your request.
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
You also have the right to object to the use of your personal information for direct marketing at any time.
You can stop receiving marketing emails by selecting the unsubscribe option contained within our marketing communications.
Our website and products are not intended for children to purchase independently.
We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on this page with an updated Last Updated date.
We recommend reviewing this page periodically.
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your information has been handled, please contact us.
Velo Air Pro
Email: sales@veloairpro.com
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
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