Returns & Refunds

Shop with confidence. Returns made simple.

We want you to be completely confident when shopping with Velo Air Pro. If something isn't quite right with your order, our straightforward returns process is here to help.

30-Day Returns

Changed your mind? Eligible items can be returned within 30 days of delivery.

Simple Returns

Our support team is here to guide you through the returns process from start to finish.

Straightforward Refunds

Once your return has been received and approved, we'll process your refund promptly.

Our 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your items should be returned in good condition, with all original accessories, components and packaging included. Products showing signs of misuse, accidental damage or modification may not be eligible for a full refund.

To begin a return, please contact our support team with your order number and reason for return.

Start a Return →

How Do I Start a Return?

To request a return, simply contact our support team within 30 days of receiving your order. Please include your order number and a brief reason for the return. Our team will review your request and provide you with the next steps and return instructions. Please do not send an item back before contacting us, as this may delay the processing of your return.

What Items Can Be Returned?

To qualify for a return, your item should be in the same condition in which you received it and include all original accessories, components and packaging. Items showing signs of misuse, accidental damage or modification may not be eligible for a refund. If you're unsure whether your item qualifies, contact us and we'll be happy to help.

Changed Your Mind?

We understand that sometimes you may simply change your mind. Eligible products can be returned within 30 days of delivery, provided they meet our return conditions. Contact our support team and we'll guide you through the return process.

Faulty or Damaged Items

Every Velo Air Pro order is carefully checked, but if your product arrives damaged, defective or isn't working as expected, please contact us as soon as possible. Include your order number, a description of the issue and, where possible, photographs or a short video showing the problem. Our team will assess the issue and arrange the appropriate resolution.

Return Shipping

If you're returning an item because you've changed your mind, you may be responsible for the cost of returning it to us. If your item is confirmed to be faulty, damaged or incorrect, we'll provide the appropriate return instructions and cover reasonable return costs where applicable. We strongly recommend using a tracked delivery service when returning an item.

When Will I Receive My Refund?

Once your return reaches us, we'll inspect it and let you know when your refund has been approved. Approved refunds will be issued to your original payment method. Please allow 5–10 business days after your refund has been processed for the funds to appear in your account. Processing times can vary depending on your bank or payment provider.

Can I Exchange My Product?

If you’d like a replacement or different product, please contact our support team. We’ll review your request and let you know the quickest available option. In some cases, the fastest solution may be to return the original item and place a new order.

What If I Receive the Wrong Item?

If we've sent you an incorrect item, please contact us as soon as possible with your order number and a photograph of the item received. We'll investigate the issue and arrange the appropriate replacement or resolution at no additional cost to you.