Fast, reliable delivery — straight to your door.
We know you'll want to start using your Velo Air Pro as soon as possible. That's why we aim to process every order quickly, keep you informed throughout its journey, and make delivery as straightforward as possible.
Orders are normally processed and prepared for dispatch within 1–2 business days.
Where tracking is available, you'll receive a shipping confirmation email with your tracking information.
We deliver throughout the United Kingdom using trusted delivery partners.
| DELIVERY METHOD | ESTIMATED DELIVERY TIME | COST |
|---|---|---|
|
|
1-3 Working Days | Calculated at checkout |
|
Next Working Day | Calculated at checkout |
Order Processing
Once your order is placed, our team will carefully prepare it for dispatch. Orders are typically processed within 1–2 business days. During particularly busy periods or UK bank holidays, processing may take a little longer. As soon as your order is on its way, we'll send you a dispatch confirmation by email.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details, allowing you to follow your delivery every step of the way. Please allow a short period for tracking information to become active after receiving your dispatch confirmation.
Where Do You Deliver?
We currently deliver to addresses throughout the United Kingdom using trusted delivery partners. Available delivery options and any applicable charges will be clearly displayed at checkout before you complete your purchase.
Delivery Delays
We work closely with our delivery partners to ensure your order reaches you on time. Occasionally, delays may occur due to circumstances outside our control, such as severe weather, courier disruption or exceptionally busy periods. If your order hasn't arrived within the expected delivery window, please check your tracking information or contact our support team and we'll be happy to assist.
Changing Your Delivery Address
Need to make a change? Please contact us as soon as possible after placing your order. If your order hasn't yet been dispatched, we'll do our best to update your delivery address. Once your parcel has entered the courier network, however, we may no longer be able to make changes. Please double-check your delivery details before completing your order to help ensure everything reaches you smoothly.
Missed Deliveries
If you're unavailable when delivery is attempted, the courier may arrange another delivery attempt, leave your parcel in a designated safe place or provide instructions for collection. Please check your tracking information for the latest update and any instructions provided by the courier.
Damaged Parcels
Every Velo Air Pro order is carefully prepared for delivery, but in the unlikely event that your parcel arrives damaged, please contact us as soon as possible. To help us resolve the issue quickly, please include your order number, a brief description of the problem, and clear photographs of the parcel and product. Our support team will review everything and help arrange the appropriate resolution.
Haven't Received Your Order?
If your estimated delivery window has passed, please check your tracking information first for the latest update from the courier. We also recommend checking around your property, any designated safe place, and with other members of your household or neighbours. If you still can't locate your parcel, contact our support team with your order number and we'll be happy to investigate it for you.
